91% of UK Insurers Have Adopted AI. So Why Isn't It Working?
The technology works, yet most insurance AI remains stuck in pilots while investigation teams face rising referrals. In this 45-minute session, we explore why and what Claims and SIU leaders are doing differently.
Date: 17th March 2026, Time: 11:00am GMT, Day: Tuesday
Sign Up for the Webinar Here
What You'll Take Away
- Why better fraud detection is actually making investigation teams less effective, and what the “downstream complexity” problem looks like in practice
- The five signs your AI investment is stuck in what we call the “pilot trap”, and how to break out
- A practical framework for turning AI capability into investigator capacity, with measurable results in weeks rather than months
- How to build trust with investigators who’ve seen too many “transformations” that added work instead of removing it
- The dual-timeline approach for managing leadership expectations (pilot value at 6 months, scale value at 18 months)
Who should attend: Heads of SIU, Claims Directors, Senior Claims Managers, TPA Operations Leads, and anyone responsible for making fraud investigation technology actually deliver results.
About the Presenter
Amar Galla is the founder of FraudOps, winner of Technology Partner of the Year at the Insurance POST Claims & Fraud Awards 2025. He works directly with UK insurers to embed AI into investigation workflows, not as another dashboard to check, but as the workbench investigators use every day. His approach starts with the case, not the tool, and has delivered a 95% reduction in outstanding referrals and 40% faster claims processing for clients.
