Agentic AI CIU Assistants

AI Agents That Work Alongside Your Investigators

Case Handler Agent, Intel Agent and Investigation Assistant take care of routine investigation tasks while your team stays in control of every decision.

Three AI Agents. One Investigation Workflow.

Every investigation involves different types of work. Documents need reviewing, intelligence needs gathering and case activity needs managing. FraudOps uses three specialised agentic AI CIU assistants, each built around a specific part of the investigation workflow. Together, they reduce repetitive work and give investigators more time for analysis and judgement.

Case Handler Agent

Turns incoming case documents
into structured case information.

Investigation Assistant

Supports investigators throughout an open case with summaries and routine casework.

Intel Agent

Searches connected intelligence sources and brings relevant findings into the case.

CASE HANDLER AGENT

The Case Handler Agent reads referral documents, medical reports, witness statements, invoices, emails and other evidence, then extracts the information investigators need.

Reads Unstructured Documents

Processes scanned PDFs, screenshots and supporting evidence in their original formats.

Extracts Key Information

Pulls names, policy numbers, claim references and dates
of loss into a consistent
view.

Flags Inconsistencies

Highlights conflicting details across the evidence set for investigator review.

Populates Case
Fields

Organises extracted facts into fields ready for review before the investigation begins.

THE RESULT : Less manual case preparation and faster access to the facts that matter.

INVESTIGATIONS ASSISTANT

The Investigation Assistant Agent works alongside the investigator throughout the case, using information already gathered by the other AI Agents to support routine investigation activity.

Creates Structured Summaries

Distils case facts and evidence into a clear briefing.

Accelerates Routine Activity

Speeds status checks and everyday task updates.

Uses Information Already Gathered

Carries facts forward from the Case Handler and Intel Agents.

Keeps Investigators in Control

Leaves each determination, edit and next step with the investigator.

THE RESULT : Less process management and more time for investigation and analysis.

INTEL AGENT

The Intel Agent searches connected data and intelligence sources directly within the FraudOps workbench, removing repetitive searches across individual provider platforms.

Searches Connected Intelligence Sources

Queries connected provider platforms in one workflow.

Brings Results into the Case

Pulls names, policy numbers, claim references and dates
of loss into a consistent
view.

Matches Existing Intelligence

Compares new findings with previous cases and intelligence records.

Surfaces Repeat Connections

Highlights recurring claimants and addresses for further assessment.

THE RESULT : Investigators spend less time searching and more time assessing what the intelligence means.

AI Support with Investigator Control