Claims handlers are often the first line of defence in identifying potential fraud, yet many operate without clear visibility into what happens after a referral is submitted. Decisions are made based on experience, instinct, and…
Investment in fraud detection across UK insurers has increased steadily, with firms deploying advanced tools to identify suspicious activity earlier in the claims lifecycle. Detection rates have improved, and referral volumes continue to rise as…
Insurance fraud in 2026 is becoming harder to investigate as generative AI reshapes how false claims are built and presented. UK insurers are already seeing claims supported by identities, documents, and evidence that appear internally…
Insurance leaders are entering a phase where fraud behavior feels sharper, more coordinated, and harder to isolate within traditional systems, which makes this discussion timely and practical. Claims teams already feel the pressure as insurance…
The pace at which generative technology is influencing claim submission patterns has reached a point where insurance fraud is becoming harder to identify through surface level verification. Teams across SIU units continue to work with…
Fraud risk has become a central concern for insurers who aim to protect customer trust and maintain operational strength, and insurance leaders are expected to anticipate challenges with clarity and act with confidence. A strong…
Online insurance fraud is accelerating as more consumers manage policies, claims, and renewals through digital channels. Fraudsters are exploiting that shift with increasingly convincing scams designed to harvest money and data from unsuspecting policyholders. Recognising…
Insurance fraud investigation has changed significantly. Special Investigation Units (SIUs) now manage cases that involve complex data and advanced technology. Teams must balance investigative skill with the ability to work in a connected, data-rich environment.…
Motor insurance fraud in the UK has reached a level that demands focused attention. In 2024, insurers detected fraudulent motor claims totalling £501 million. This figure highlights the growing sophistication of fraudulent schemes—from crash manipulations…
Insurance fraud costs the industry billions each year. And while technology has helped process claims faster, it has also given fraudsters more tools to manipulate the system. Today, insurers are not only fighting inflated claims…