When a motor fraud referral lands in an SIU investigation queue, the instinct is to work it as a case. Review the claimant’s details, check the accident circumstances, look for indicators that do not add…
There is a question worth asking about how most insurance fraud investigations actually run day to day. An investigator receives a referral, opens the case, and then does something that has become so routine it…
The ABI’s November 2025 fraud report had a headline figure that most people in the industry already expected: fraudulent claims above £1 billion for another year running. But there is a number inside that report…
Claims handlers are often the first line of defence in identifying potential fraud, yet many operate without clear visibility into what happens after a referral is submitted. Decisions are made based on experience, instinct, and…
Investment in fraud detection across UK insurers has increased steadily, with firms deploying advanced tools to identify suspicious activity earlier in the claims lifecycle. Detection rates have improved, and referral volumes continue to rise as…
Insurance fraud in 2026 is becoming harder to investigate as generative AI reshapes how false claims are built and presented. UK insurers are already seeing claims supported by identities, documents, and evidence that appear internally…
Insurance leaders are entering a phase where fraud behavior feels sharper, more coordinated, and harder to isolate within traditional systems, which makes this discussion timely and practical. Claims teams already feel the pressure as insurance…
The pace at which generative technology is influencing claim submission patterns has reached a point where insurance fraud is becoming harder to identify through surface level verification. Teams across SIU units continue to work with…
Fraud risk has become a central concern for insurers who aim to protect customer trust and maintain operational strength, and insurance leaders are expected to anticipate challenges with clarity and act with confidence. A strong…
Online insurance fraud is accelerating as more consumers manage policies, claims, and renewals through digital channels. Fraudsters are exploiting that shift with increasingly convincing scams designed to harvest money and data from unsuspecting policyholders. Recognising…