The number that most commonly leads a counter-fraud MI report is the referral count. How many cases came through last month, how that compares to the same period last year, and what the year-to-date total…
The ABI’s November 2025 fraud report had a headline figure that most people in the industry already expected: fraudulent claims above £1 billion for another year running. But there is a number inside that report…
98,400 fraud claims detected across the UK in 2024. Up 12% on the year before. £1.16 billion in fraudulent claims identified, according to the ABI’s November 2025 report. By any measure, detection is working. So why is…
Fraud investigation teams across UK insurance are under growing pressure to deliver results, yet a large portion of their time is not spent on actual investigation work. Instead, it is absorbed by administrative tasks that…
Claims handlers are often the first line of defence in identifying potential fraud, yet many operate without clear visibility into what happens after a referral is submitted. Decisions are made based on experience, instinct, and…
Fraud risk has become a central concern for insurers who aim to protect customer trust and maintain operational strength, and insurance leaders are expected to anticipate challenges with clarity and act with confidence. A strong…
The connection between insurers and third-party administrators (TPAs) has always been crucial for maintaining transparency, accuracy, and speed in claims management. Yet, traditional investigation methods often make collaboration fragmented and slow. Information gaps, inconsistent documentation,…
We are proud to share that FraudOps has been named Technology Partner of the Year at the 2025 Insurance POST Claims & Fraud Awards. This award matters because it recognises real progress. Insurers across the…
Introducing new technology into fraud investigation teams presents clear challenges. Investigators often resist change when tools feel imposed. Legacy systems may not integrate easily. Training can be neglected. The result is that promising tools are…
The Financial Conduct Authority (FCA) plays a central role in setting and enforcing standards for fraud prevention and financial crime management in the UK. For banks, insurers, and financial technology firms, the regulator’s expectations are…