How Long Is Too Long? Fraud Investigation SLAs Under Consumer Duty
How long should a fraud investigation take? Realistic SLA ranges by case type, what delay costs under Consumer Duty, and how to hit deadlines without cutting corners.
Ekagra Bhagat
One Unified Fraud Investigation Workbench vs Seven Tabs: What a Single Surface Changes
A unified fraud investigation workbench brings the whole case onto one surface. What that changes for case visibility, consistency and investigator capacity.
Insurance Fraud Funnel Metrics: Why Savings Figures Don’t Tell the Whole Story
When Sedgwick reported £41 million in fraud savings across 2025, representing an 11 per cent year-on-year uplift, that result reflects a well-run counter-fraud operation doing its job consistently across a full year. The ABI’s November…
AI in Insurance Fraud Investigation: What Actually Works for Investigator Teams in 2026
If you have spent time in a counter-fraud team over the last few years, you will have sat through more than one conversation about what AI is going to do to insurance fraud investigation. Some…
Crash for Cash Fraud in 2026: How Organised Rings Have Professionalised and What SIUs Need to Do Differently
The crash for cash fraud that most SIU teams were originally built to catch look quite different to the ones arriving in investigation queues today. Organised rings have moved well away from the obvious staged…
Fraud Data Quality: Why It Determines the Quality of Everything in Your Counter-Fraud Operation
Every counter-fraud operation runs on data. Detection models are fed data to identify suspicious patterns. Investigators draw on data to build their cases. Management information reports data to leadership as the evidence base for operational…
Insurance Fraud Network Link Analysis: How It’s Changing the Way Organised Fraud Gets Caught
When a motor fraud referral lands in an SIU investigation queue, the instinct is to work it as a case. Review the claimant’s details, check the accident circumstances, look for indicators that do not add…
Unified Fraud Investigation Platform: Why One Screen Faster Decisions Changes Everything
There is a question worth asking about how most insurance fraud investigations actually run day to day. An investigator receives a referral, opens the case, and then does something that has become so routine it…
Fraud Referral Quality Over Volume: The Counter-Fraud Metric That Actually Matters
The number that most commonly leads a counter-fraud MI report is the referral count. How many cases came through last month, how that compares to the same period last year, and what the year-to-date total…
Exaggerated Claims Fraud: The Investigation Workflow Problem Behind the UK’s Biggest Fraud Category
The ABI’s November 2025 fraud report had a headline figure that most people in the industry already expected: fraudulent claims above £1 billion for another year running. But there is a number inside that report…