Case IQ and FraudOps are both credible investigation case management platforms — the right choice depends on the shape of your investigations function. Case IQ is a broad, configurable platform spanning HR, compliance, ethics and fraud casework. FraudOps is fraud case management and investigation software built specifically for insurance claims investigation. Match the tool to your remit.
Where Case IQ is strong
Case IQ has earned its place in investigations teams whose caseload spans domains: workplace investigations, whistleblowing, broker or agent conduct, internal fraud and compliance matters alongside claims fraud. Its configurability is the point — one platform, many case types, tailored workflows.
Where FraudOps is strong
FraudOps trades breadth for insurance depth. The concepts an insurance fraud team lives in — referrals with 360° feedback to claims handlers, SIU triage, IFB and IFR connectivity, intelligence and watchlist matching across parties and vehicles, funnel MI from referral rate to conversion — are native, not configured. AI agents (case handler, intel, investigation assistant) work under human supervision with a full audit trail, and deployment lands in weeks through API, email and screenshot ingestion. It is UK-led and used by Zurich Insurance and specialist TPAs.
How to choose
If your team investigates far more than insurance claims and values one system across that breadth, evaluate Case IQ seriously. If your world is insurance fraud — referrals, SIU casework, intelligence, insurer-grade MI — an insurance-native workbench earns its keep from week one. Some groups run both: corporate investigations on a generalist platform, claims fraud on FraudOps.
Frequently asked questions
Is Case IQ used by insurers?
Yes — Case IQ markets to insurance alongside many other sectors, typically where the investigations remit is broad. The evaluation question is configuration effort versus native fit for claims fraud workflows.
Does FraudOps handle non-insurance investigations?
FraudOps is built for insurance fraud investigation — insurers, TPAs and specialist investigation firms. If most of your caseload is outside insurance, a generalist platform may fit better.
Conclusion
Both platforms move teams off spreadsheets; they differ on breadth versus insurance depth. If claims fraud is the job, fraud case management and investigation software built for insurance is the shorter path to value. Book a demo and compare with your own cases.