There is a question worth asking about how most insurance fraud investigations actually run day to day. An investigator receives a referral, opens the case, and then does something that has become so routine it…
The number that most commonly leads a counter-fraud MI report is the referral count. How many cases came through last month, how that compares to the same period last year, and what the year-to-date total…
The ABI’s November 2025 fraud report had a headline figure that most people in the industry already expected: fraudulent claims above £1 billion for another year running. But there is a number inside that report…
98,400 fraud claims detected across the UK in 2024. Up 12% on the year before. £1.16 billion in fraudulent claims identified, according to the ABI’s November 2025 report. By any measure, detection is working. So why is…
Fraud investigators are expected to analyse evidence, review inconsistencies, and make informed decisions quickly, yet a significant part of their working day is often spent writing reports instead of progressing investigations. Across UK insurance, documentation…
Fraud investigation teams across UK insurance are under growing pressure to deliver results, yet a large portion of their time is not spent on actual investigation work. Instead, it is absorbed by administrative tasks that…
Claims handlers are often the first line of defence in identifying potential fraud, yet many operate without clear visibility into what happens after a referral is submitted. Decisions are made based on experience, instinct, and…
The Association of British Insurers reports that £1.16 billion of fraudulent general insurance claims were identified in 2024, a 2% rise on 2023, with the volume of detected cases up 12% to 98,400. UK insurers…
The past few years have pushed us into an unusual cultural moment, one in which confidence in what we see and read online has quietly eroded. Nearly half of the public now questions the authenticity…
Investment in fraud detection across UK insurers has increased steadily, with firms deploying advanced tools to identify suspicious activity earlier in the claims lifecycle. Detection rates have improved, and referral volumes continue to rise as…