Redhill, SURREY – September 18, 2026 – FraudOps has been awarded Highly Commended for Best Use of AI (Service Provider) at the Insurance Times Tech & Innovation Awards 2026, recognising the company’s approach to applying artificial intelligence to insurance claims investigations.
The award recognises how FraudOps uses AI to support investigation teams while keeping human decision-making at the centre of the process. Its AI-powered investigations workbench is designed to help investigators handle repetitive tasks, work with complex information and progress cases more efficiently, while the investigator remains responsible for the final decision.
At the heart of the FraudOps approach is a clear human-in-the-loop principle. AI accelerates investigators rather than replacing them. AI agents can take on repetitive investigation activities, while investigators retain control over decisions and outcomes.
FraudOps also uses AI as an integration layer, connecting information and services across the investigation workflow. The platform can continuously check and enrich data, helping investigation teams bring together relevant information without having to manage disconnected processes and systems.
Amar Galla, CEO of FraudOps, said:
“We are delighted to be Highly Commended for Best Use of AI (Service Provider) at the Insurance Times Tech & Innovation Awards. This category is judged specifically on how AI is applied, so for us, the recognition is independent validation of the approach we have committed to.”
“Our focus is on AI that accelerates investigators rather than replacing them. AI agents handle the repetitive work, while the investigator always makes the decision. We also use AI as an integration layer and to continuously check and enrich data. That human-in-the-loop principle is the product, not an add-on.”
FraudOps’ recognition comes as insurers continue to explore practical applications of AI across claims and fraud operations. The company’s focus is on applying AI directly within the investigation workflow, helping teams manage referrals, organise case information, analyse evidence, automate repetitive activities and progress investigations with greater efficiency.
About FraudOps
FraudOps is an AI-powered investigations workbench built for insurance fraud investigation and counter-fraud teams. It brings referrals, case information, evidence, workflows and investigation activity into one connected environment.
The platform combines AI-powered automation, AI agents, data enrichment and integrations to support investigators throughout the case workflow. FraudOps is built around a human-in-the-loop model, with AI supporting investigation teams while investigators remain in control of decisions.