To reduce a fraud referral backlog, UK insurers need three levers working together: triage referrals by fraud type so weak ones never become full cases, gather intelligence before a case opens so it converts faster,…
Over half of the respondents surveyed recently by Insurance Post and CRIF use AI driven fraud detection software, and adoption continues to grow. Detection tells an insurer which claims deserve a closer look, but the…
Insurers are bringing AI into counter fraud work quickly, yet very few teams can explain what their models are doing. The 2026 technology benchmarking report from SAS found that only 6% of fraud professionals feel…
A stale fraud investigation case has gone quiet: no new evidence, task or decision logged for weeks, while still sitting inside its SLA. Most SIU teams measure time to a deadline, not time since the…
UK insurers detected £1.34bn of fraudulent general insurance claims in 2025, according to the Association of British Insurers, yet the number of detected cases fell by 2.7% to 93,900. Fewer cases carrying bigger losses is…
Every fraud case handoff between claims, SIU and legal loses context and duplicates intel work. Here is where cases stall, and how one case record fixes it.
Still tracking fraud cases in spreadsheets? Here’s what it actually costs an SIU team in time, errors and lost audit trail.
SIU case management bottlenecks rarely come from a lack of technology or headcount. They come from four repeatable failure points: triage queues, lost handoffs, invisible workload, and scattered case data.
684,800 fraudulent applications were stopped in the UK last year. Here’s how underwriting fraud screening closes the gap claims-only checks leave open.
Detection fills the queue; fraud referral conversion decides how much you actually save. Where counter-fraud savings leak between referral and outcome, and how to close the gap.
